• How can I pay for my tour? Is online payment safe?

    Roar Adventures accepts payment via credit card. And yes, your credit card information is safe. You’ll be asked to enter your payment card details on the website but these never go through our servers and are never stored in full by us.


    We use the third party payment provider, Stripe LLC. They are a worldwide secure payment provider. Your card details are stored securely with Stripe.

    Stripe LLC is a certified PCI Service Provider Level 1. It is the most stringent level of certification available in the payments industry.

  • What happens if the route is flooded or blocked?

    The tour operators we work with have been in the business for many years and operate locally at the cycling destination. Because of this they know the landscape very well and often have back up plans or alternate routes should any disturbances occur such as bad weather.

  • What kind of trips are offered?

    There are different kinds of cycling trips being offered worldwide and Roar Adventures tries to a get a good mix that makes everybody happy.

  • How large or small will the group be? What’s the average size of a group?

    Group size will depend on the tour you’re taking.
    Please check the tour information page for a more definite answer.

  • Should I bring cash? How much money should I bring?

    Generally, yes. A lot of the tour operators endeavor to include everything in their tours but there would always be instances where some cash will be needed. These can be for meals or drinks that are not covered by the operator, tips, purchase of souvenir items and etc.

  • How long has the company been in business?

    Roar Adventures is owned by the parent company of BikeRoar.com who’s been in business since 2000. We only work with Cycling Tour Operators that have been in business for at least 10 years, who are local to the tours they’re offering and have passed our quality assurance test to ensure they are reputable.

  • Are transfers included? Do you arrange airport pickups?

    A lot of the tour operators include airport transfers.
    Please check the tour information page for a more definite answer.

  • What are the accommodations like? What type of accommodation can I expect?

    Accommodations run the gamut from bike hotels, homestays, converted barns, to 5-star hotels. Tour operators take care of this and some will give you hotel options (i.e. whether 2-star or 3-star hotels).

    Please check the tour information page for a more definite answer

  • What is double-occupancy? Are single-rooms available?

    Double occupancy means two persons will share the same room.

    If you prefer to have your own room, a lot of tour companies can arrange this for an additional price and is subject to availability.

    Please check the tour information page for a more definite answer.

  • Are there any age requirements to join?

    This will depend on the type of tour you’re joining and the tour company’s policy.
    Please check the tour information page for a more definite answer.

  • What kind of travel documentation do I need? Visa?

    Any international travel will require a passport. Visa requirements will depend on your nationality and the country you will be visiting.

    Please check with the consulate or embassy of the country you’re visiting for further information

  • Do I need travel protection / insurance?

    Travel insurance is highly recommended to cover you in any unforeseen incidents such as accidents or lost luggage. Most companies do not include this in the tour package and there are some who also require that you have travel insurance.

    When getting travel insurance, it’s good to check if cycling is included in the list of insured activities or sports.

  • Can children join cycling tours?

    This will depend on the type of tour you’re joining and the tour company’s policy.

    Please check the tour information page for a more definite answer

  • Can I rent an electric bike / high-end bike / tandem / children’s bike? What do rental bikes come equipped with?

    If bikes are included in the tour, some companies can offer bike upgrades at an additional price.

    Please check the tour information page for a more definite answer.

  • What are the meals like? Are Vegetarian / Vegan / Gluten Free / Dairy Free and other options available? Is food available on the tour?

    Food availability and options vary amongst tour operators. It can range from dinner in local restaurants or meals prepared by the tour staff.

    If you have food preferences, allergies or restrictions, please let us know in advance so we can coordinate with the tour company.

  • Are helmets included?

    Most tour companies require you to wear a helmet; especially if it is required by law in their country. Helmets are provided by some tour companies, although for comfort and hygiene reasons, we recommend taking your own helmet.

    Please check the tour information page for a more definite answer.

  • What do I need to bring? What clothes should I bring?

    We will be publishing a handy Travel Packing Checklist soon, which will be available for download. This will be provided to all customers.

  • What language is spoken?

    English is widely spoken.

  • Do I need to be physically fit?

    Generally, yes, you will need to be physically fit since cycling tours require you to move around a lot. The tour descriptions will give you a general idea of how tough or leisurely a tour can be. And where available, we have included the kilometers/miles that cyclists will cover each day, terrain and elevation.

    Please check the tour information page for a more definite answer.

  • Can I bring my own bike?

    Yes, you can bring your own bike most of the time. Most tours include the bike rental in the cost, sometimes they may charge extra for bike rental. Please check the tour information page for a more definite answer.

  • What bikes are available? Are bikes included in the price?

    There are many options when it comes to bike availability and it varies from tour operator to tour operator. The type of bike also depends on whether you’re doing a mountain, road, e-bike tour etc. Sometimes you can even bring your own.

    Please check the tour information page for a more definite answer on what bikes (if any) are included. If bikes are available for an additional charge, you will be able to select them during the checkout process when you book your tour.

  • Who do I call if I have a question? What kind of support do you give?

    If you have any questions, there is a live chat service on the website. You can also email support@roaradventures.com or call +1 855 900 7526 in the United States and +61 7 3067 2141 in Australia.

  • Will you share my contact details?

    We respect your privacy and we’ll never share your personal details unless it’s required for your cycling tour. For your reference, below is a link to our privacy policy.

    www.roaradventures.com/privacy-policy

  • Why don't you show who the tour operator is for each tour?

    Because we have much better prices than those listed elsewhere, most tour operators have requested that we don’t publish their name. As soon as you make a booking, we will reveal who the tour operator is for your chosen tour.

  • How can Roar Adventures offer the best price? How does it compare to other offers online?

    Roar Adventures has a close relationship with local cycling tour operators and we have negotiated the best prices with them. We guarantee that you’ll get the best price with every cycling tour that we promote. In addition, you get Travel Credits for every booking with Roar Adventures which can be used on future bookings with us so that you can save even more.

    Prices offered on Roar Adventures are less than or the same as the tour operator’s price. We regularly update our pricing to ensure you are always offered the best deal.

    If you do find a lower advertised price on the same Tour within 48 hours after completing your booking on our Website, send us the details and we will refund the difference.

  • How do I book a tour?

    To book a tour, click on the booking button next to the tour information and follow the instructions.

    If you have any questions, there is a live chat service on the website. You can also email support@roaradventures.com or call +1 855 900 7526 in the United States and +61 7 3067 2141 in Australia.

  • What are not included in the trip prices?

    Trip exclusions vary for every tour. Specific details can be found on the product page of the tour you’re interested in.

    However the following are often excluded on tours
    - Local taxes or use-fees (i.e. park fees, entrances fees, etc)
    - Tips/gratuities
    - Passport and visa fees
    - Baggage and personal insurance
    - Beverages or food not specifically listed on the product page

  • What are included in the trip prices?

    Trip inclusions vary for every tour. Specific details can be found on the page of the tour you’re interested in.

  • What forms of payment do you accept?

    We accept credit or debit card payments.

  • How much is my deposit and when will I be charged?

    You will only be charged after receiving an email confirmation that there is availability and when your tour has been booked.

    Deposit amounts vary with every tour operator. It could either be a percentage of the total tour cost or a specific amount. The amount will be displayed during the checkout process.

  • How long does it take to get confirmation when I book a tour?

    Roar Adventures will endeavor to confirm availability with the relevant tour operator as soon as possible; at latest within 48 hours.

  • What if the tour operator cancels or makes changes? What is the refund policy?

    Very occasionally, tour operators may need to make changes or cancel a confirmed booking. If we are notified in advance by the tour operator, we will make reasonable efforts to inform you of the changes or cancellations.

    Wherever possible, Roar Adventures will assist you on accepting the cancelled booking or substituting another tour.

    If you do not accept the substituted tour offered by us or the tour operator, please send a written request to cancel your booking. We will refund your payment in full, or give credit which can be used on future bookings with Roar Adventures.

  • What if I have to cancel? What is the cancellation policy?

    You must contact Roar Adventures within the specified time period on your booking to avoid a cancellation fee (which most tour operators charge). We are unable to offer any cancellation or refunds once the tour has started.

    Any request to change a booking is subject to availability and the terms & conditions set by the tour operator. Roar Adventures cannot guarantee the success of any request to change booking details.

    A cancellation fee may be charged and varies among tour operators, however, Roar Adventures does not charge any additional change or cancellation fees.

  • What if I need to make a change in my booking?

    You need to be sure about your plans when you book but we understand that sometimes things don’t go as planned. Please contact Roar Adventures if you need to make changes to your booking, do not contact the Tour Operator directly.

    Any request to change a booking is subject to availability and the terms & conditions set by the tour operator. Roar Adventures cannot guarantee the success of any request to change booking details.

    A change fee may be charged by some tour operators, however, Roar Adventures does not charge any additional change fees.

  • What currency is the pricing in?

    Approximate pricing in your local currency will be shown. You can also select a different currency in the navigation bar at the top of the site. These prices are estimates only based on third party currency conversion. Final payments will be charged to you in the currency used by the local tour operator, which will be clearly stated during checkout.

    Please note that payments may be subject to a foreign transaction fee depending on your credit card provider.

  • How does Roar Adventures charge me?

    A deposit or full payment will be required for your booking request. Roar Adventures pre-authorizes the amount on your card, you won’t be charged yet.

    Only when the tour operator confirms your booking request will we proceed on charging your credit card. If your booking request is declined, the funds will be not be charged to your credit card.

  • How will I know if my booking request has been confirmed?

    Tour operators are given a maximum of 48 hours to confirm or reject your booking request. You will be contacted via email to confirm whether your tour booking has been approved or declined.

  • What happens if my booking request was declined?

    If the tour operator declines your booking request, the payment pre-authorization will be cancelled and no charges will be made. Depending on your bank or credit card provider, the funds can take anywhere between 3 – 7 business days to become available again.

  • How will my final payment be taken?

    After paying the deposit, the final payment will be automatically charged to your credit card. The due date varies with every tour operator but normally it’s 30 or 60 days before the tour date. The final due date and amount will be clearly indicated at checkout.